Returns are for store credit only.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in any original packaging and have all tags still attached.
Several types of goods are exempt from being returned.
- Perishable/one time use goods such as food, flowers, plants, newspapers or magazines
- Gift cards
- Health and personal care items or intimate/sanitary items
To complete your return, we require a receipt or proof of purchase. Contact us at email@example.com for a return authorization. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial store credit is granted at the store’s discretion:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Only regular priced items may be exchanged or store credit issued. Discounted items or items on Sale; Custom or Special Ordered; and Tailored/Altered items are final sale only.
We only replace items if they are defective or damaged. If you need to exchange it for the same item if available, send us an email at firstname.lastname@example.org and send your item to: Button Down Collective, Inc., 3415 Sacramento Street, San Francisco CA 94118, United States.
When a gift is returned for store credit the credit will be issued either:
to the original purchaser if their email was used during purchase;
or if the gift was shipped directly to the gift receiver using their email address, the credit will be sent to them.
To return your product, first contact us at email@example.com for return authorization. Once authorized, you should mail your product to: Button Down Collective, Inc., 3415 Sacramento Street, San Francisco CA 94118, United States.
You will be responsible for paying for your own shipping costs for returning your item.
All shipping costs are non-refundable.
Depending on where you live the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.