STORE CREDIT & EXCHANGE POLICY
Returns
Returns are for store credit only.
For in-store orders: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return.
For website/online orders: Our policy lasts 14 days. If a request to return your online purchase is not received within 14 days of delivery of your order, then your order is finalized and we can no longer accept a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in any original packaging and have all tags still attached.
Several types of goods are exempt from being returned.
Non-returnable items:
- Perishable/one time use goods such as food, flowers, plants, newspapers or magazines
- Gift cards
- Health and personal care items or intimate/sanitary items
To complete your return, we require a receipt or proof of purchase. Contact us at sales@buttondownsf.com for a return authorization. Please do not send your item back to us without contacting us first and please do not send your purchase back to the manufacturer.
Your return will be processed within 48 hours of receipt of the item and you will be notified by email when the store credit is issued.
There are certain situations where only partial store credit is granted at the store’s discretion:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Final Sale
For in-store orders: Only regular priced items may be exchanged or store credit issued. Discounted items or items on Sale; Custom or Special Ordered; and Tailored/Altered items are final sale only.
For website/online orders: Online orders are returnable for store credit within 14 days of purchase. After 14 days all online orders are final. Clearance-priced, Custom or Special Ordered, and Tailored/Altered items are final sale only.
Damaged Item Exchanges
We only replace items if they are defective or damaged as a result of manufacturing. If you need to exchange it for the same item if available, send us an email at sales@buttondownsf.com and send your item to:
Button Down Collective, Inc.
3415 Sacramento Street
San Francisco CA 94118, United States
Gifts
When a gift is returned for store credit the credit will be issued either:
- to the original purchaser if their email was used during purchase;
- or if the gift was shipped directly to the gift receiver using their email address, the credit will be sent to them.
Shipping
To return your product, first contact us at sales@buttondownsf.com for return authorization. Once authorized, you should mail your product to:
Button Down Collective, Inc.
3415 Sacramento Street
San Francisco CA 94118, United States
You will be responsible for paying for your own shipping costs for returning your item.
All shipping costs are non-refundable.
Depending on where you live the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot be responsible for missing shipments.
Using Store Credit
Store credits can be used at any time either in-store or online at buttondownsf.com. Store credits do not expire. For use in-store please bring your printed QR code or receipt received when your return is processed. Credit is not refundable and is not redeemable for cash, only merchandise. Credit balances do not need to be used all at once, we will maintain your remaining credit balance for future use.
