Returns are for store credit only.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in any original packaging.
Several types of goods are exempt from being returned.
- Perishable/one time use goods such as food, flowers, plants, newspapers or magazines
- Gift cards
- Health and personal care items or intimate/sanitary items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial store credit is granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Only regular priced items may be exchanged or store credit issued. Discounted items or items on sale, Custom or Special Ordered, and Tailored-Altered items are final sale only.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Button Down Collective, Inc., 3415 Sacramento Street, San Francisco CA 94118, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will learn of your return.
To return your product, you should mail your product to: Button Down Collective, Inc., 3415 Sacramento Street, San Francisco CA 94118, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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